Below are the Terms and Condition’s (“Créme Media Company LLC”, “CMDS”, “We”, “Us”, “The Designer”) The terms and conditions set forth are a result of Créme Media Design Studios working with clients over a period of 14+ years, and are specifically listed to manage expectations and outcomes, and protect both you “The Client” and “Créme Media Design Studios.”
It is highly crucial that you (“The Customer”, “The Client”) take time to read through thoroughly and ensure you fully understand these terms and conditions and their significance before you contract Créme Media Design Studios for any project. Please also note that from time to time Créme Media Design Studios may need to alter these terms and conditions & prices without notice.
Payment & Refund Policy
“The Client” agrees to pay:
- 50-60% non-refundable deposit of the quoted amount when project is finally quoted.
- 50% is due when all revisions have been completed and work is verbally approved.
- All credits/free offers are to expire after 30 days of no response.
- All unpaid invoices are cancelled within 24-48hrs.
Please Read: The project deposit is non-refundable & our TOS serves as your contract and once invoice is paid you are agreeing to all of the terms of service listed here and that were emailed.
If a project is canceled by “The Client”, for whatever reason, the initial 50% deposit is forfeited and acts as a cancellation fee.
No refunds are issued after labor has been placed into project.
There is no refund on Domain Purchases as well as 12 month hosting that is purchased when domain name is purchased.
Projects including Print Projects will be sent to print AFTER final invoice is paid. After project is sent to print, there is no refunds unless the printer is at fault. All print materials are shipped to a US residential address (we are not responsible for custom fees associated with non US orders) By default, any other mailing option is not accepted.
No final artwork or files without watermarking will be delivered until final invoices are paid in full.
Draft files (revision files, unselected logo proofs, premium paid fonts and themes, .PSDS,) remain the property of Créme Media Design Studios.
Logo Files are only sent once the project has been fully completed, in the formats of 1 each: PDF / JPG / PNG / Flattened .PSD (and/or SVG / .AI format.
We recommend using “WinRar” or “Winzip” for extracting purposes.
Completion + Client Response Time
Graphic Design Projects completion time varies from anywhere from 1-2 weeks up to 21 business days when content is submitted for said project.
Web Design Projects completion time varies from 2-8 weeks when content is submitted for said project. This does not include the revision stages.
All projects are calculated by 7 working business days (1 full week), with the exception of holidays, company vacations, observed holidays and weekends. Being that we work really fast, we want to acknowledge we may or may not send out a daily/weekly update. If you are missing something from your client brief that may delay the completion time or we have an emergency, an email will be sent notifying of such.
If you are to have server issues that prevent us from transferring files to your server or delay in information, incorrect login information where we cannot produce your website in time advertised, we are not responsible from the completion time being delayed.
The Revision Stage is NOT included in the completion time. Revision Stage can be from anywhere from 1 business day up to 10 business days. 10 days is ample time to communicate with us on what to change, etc so we can move forward with other projects and you can move forward with your launch.
Once your website is live from production or tracking is email for print materials, that concludes our production for hired project, but not our business relationship!
Revisions: You receive a numerical limit of revisions in every package. Once all the revisions are exhausted, a fee will occur for any additional revisions after. Once you have submitted all your revisions in your package and your project is emailed, made live, or logo files emailed over, the remaining revisions in which you did not use EXPIRE immediately.
“The Client” must provide all information requested for project in a timely manner. If there is a delay on your behalf, the completion date of your project then changes.
If “The Client” fail to respond for whatever reason, we will mark the project complete again forfeiting the initial deposit. This falls under our “Disappearing Act” policy. After 30 days of no communication there will be a $25 restart fee. After 45 days of no communication there will be a $75 restart fee. If over 60 days, your final balance is required to resume services. After 90 days, your project (deals, credits and/or free offers) is forfeited, and no refund shall be issued. Your entire project is now cancelled and any design or coding will be removed off our server or yours. Files would be moved to deletion off our hard drive . Any time your project comes to this extreme decision, our company will no longer do business with your brand.
We know certain information takes time to acquire to email us & We also know ‘life happens’, which we respect and will place your project to start later than scheduled if communicated. All we ask is to be courteous & keep in contact and reiterate that you need more time to gather information for the project and/or to submit changes during the revision stage.
In good effort, Our team will ONLY send 1 “courtesy check in” (dated email) if we have not heard from you within 45 days of the initial invoice.
For ALL Projects, all material, products and other information that was requested in your client brief must be submitted before project is completed. If requested information is not submitted once completed, You, “The Client” is responsible for uploading any remaining information and/or products.
The production of any original design work automatically deems Créme Media Design Studios LLC the author and therefore the owner of such work.
All projects are not to be advertised via social networking sites before completion or final payment has cleared. That is breach of contract and projects can be left as is as well as forfeiting your deposit.
Hours of Operation: Tuesday/Friday: 10am-6pm Eastern. We do not operate on Weekends, Holidays. If we have an out-of-office emergency, you will be notified.
We have the right to decline any project at any moment for any reason without disclosing a reason and/or refund you the deposit if work has not been started.
We have the right to refund any project if client insists on being aggressively indecisive, combative, rude or disrespectful to any team members, picky, difficult or if we find your project “un-accomplishable”.
Also, At all times All correspondence is done via email, that is to protect You, “The client” and Me, as “The Designer” from hearsay. It is done so to keep a paper trail for records to avoid miscommunication and that can be used for clarification, if needed.
If you would like to proceed understanding this policy, we can move forward.
If not, we can email over highly recommended colleagues that accept verbal consultations.
Last Updated: 1/1/2019